Online scheduling is a hot topic in the veterinary industry right now. Some vets are hesitant to adopt it, believing that it will take away control of the appointment booking process, that software tools can't handle the complexities of veterinary schedules, or that their clients don't want it.
But these are just myths! In reality, online scheduling can actually help you improve your practice in a number of ways such as reducing staff stress and burnout, improving the client experience, and increasing the value of your practice. Here are three of the most common myths about online scheduling, debunked:
Myth 1: Online scheduling takes away control of the appointment booking process.
This is a common concern, but it's simply not true. With a robust scheduling tool, like Oliver, you control who can book appointments, when they can book them, and what types of appointments are available. Robust business rules can manage even the most complex of booking scenarios. And real-time integrations into all the most common Practice Management Systems prevents overbooking or double bookings. In short - you will never have a client book the wrong appointment type at the wrong time with the wrong Doctor.
Myth 2: Software tools can't handle the complexities of veterinary schedules.
This used to be true, but is no longer. There are now a number of online scheduling systems such as Oliver that are specifically designed for veterinary practices. These systems can handle all the complexities of your schedule, including multiple doctors, multiple locations, different types of appointments as well as any unique scenarios specific to your clinic.
Myth 3: Online booking isn't something your clients want.
This is the myth that we hear the most often, but it's also the most easily debunked. In fact, studies have shown that a majority of pet owners prefer to book appointments online. They appreciate the convenience and flexibility of being able to book an appointment from anywhere, at any time - including at 10 pm from their couch 😀. Most people, regardless of age or demographic, are accustomed to booking appointments and meetings online for hair appointments, vehicle service appointments, even to renew their driver license at the DMV!
So, if you're still hesitant to adopt online scheduling, I encourage you to give it a try. You might be surprised at how much it can improve your practice.
Here are some additional benefits of online scheduling for veterinarians:
Increased efficiency: Online scheduling can help you save time by eliminating the need to answer phone calls and schedule appointments manually.
Improved customer service: Clients can book appointments 24/7, which can help you improve your customer service and reduce no-shows.
Increased revenue: Online scheduling can help you increase revenue by making it easier for clients to book appointments and by providing you with more accurate data about your patient traffic.
If you're looking for a way to improve your veterinary practice, I encourage you to consider online scheduling. It's a simple way to save time, improve customer service, and increase revenue.