How to Reduce Inbound Phone Calls to Your Clinic (and why you should want to!)

If you're running a veterinary clinic, there are a few things you can do to cut down on the number of phone calls you get from clients. Not only will this make it easier for you to manage your workload, but it will also improve the client experience.

Online appointment scheduling

One way to reduce the number of calls is to use an online scheduling tool like Oliver. This lets clients book appointments online, which many people prefer over calling. They can see real-time availability and choose a time that works for them, without having to wait on hold or play phone tag with your front desk staff. Plus, automated appointment reminders can help cut down on no-shows and cancellations.

Streamlined billing and payments

Another way to reduce calls is to improve your billing and payment processes. Make sure your clients have clear and concise billing information so they don't need to call and ask questions. Send out bills promptly, explain charges and insurance coverage, and offer flexible payment options.

Why bother with all this? Well, for starters, a high volume of calls can lead to long wait times, which can be frustrating for clients and impact their overall experience with your clinic. Plus, if your staff is constantly answering calls, they'll have less time for other important tasks like checking in clients and taking care of pets.

By using an online scheduling tool and improving billing processes, you'll not only reduce the number of calls you get but also provide better service to your clients. This will increase satisfaction and help you focus on what really matters - providing quality care to pets.

Schedule an appointment today to see how Oliver can improve your client experience.