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    The phone rings.

    Oliver answers.

    Every time.

    Oliver On Call is an AI call assistant that books appointments, handles refill requests, runs outbound campaigns, and more, all using your live PIMS data.

    Error

    THE PROBLEM

    Your phones are costing you more than you think.

    Every missed call is a client who called someone else. Most clinics don't know how many they're losing.

    1 in 8

    calls to a typical veterinary clinic goes completely unanswered. No voicemail pickup, no callback. The client moves on.

    30%

    of all inbound calls are just appointment scheduling. Work your front desk could stop doing entirely.

    Introducing

    Oliver On Call.

    Always on. Always ready.

    An AI call assistant built specifically for veterinary clinics, powered by the same core as Oliver already uses for booking appointments, reminders, and client data.

    WHAT IT DOES

    Everything your front desk handles. Automated.

    Oliver On Call takes over the routine call volume so your team can focus on the clients who actually need them.

    Inbound call handling

    Oliver answers every call. Books, reschedules, and cancels appointments using your live scheduling rules. Handles prescription refill requests, answers common questions, and transfers to a human the moment a client asks.

    Emergency triage and routing

    If a client says "emergency" or describes symptoms matching triage criteria, Oliver routes immediately. After-hours emergencies get the ER clinic info spoken on the call and texted afterward, in case the line drops.

    Post-call texting

    After every call, Oliver sends the relevant follow-up: appointment confirmation, booking link, pharmacy link, or ER info. Every touchpoint is handled without anyone lifting a finger.

    Outbound campaigns

    Target lapsed clients by reminder code, service type, or overdue window. Oliver calls, leaves a voicemail if no answer, then follows up by text. Tracks every outcome so you know exactly what's converting.

    Spanish language support

    Oliver switches to Spanish when a client initiates in Spanish, or proactively offers it at clinics with a high Spanish-speaking population. No auto-detect on garbled audio. Deliberate, trust-preserving logic.

    Call intelligence and analytics

    Full transcripts for every call. Auto-tagged by call type. Drill from a metric to a filtered call list to the individual transcript. One click. No digging through a separate dashboard to find out why calls aren't converting.

    WHY OLIVER IS DIFFERENT

    Other AI receptionists start from zero.

    Oliver already knows your clinic.

  • Live PIMS data on every call

    Availability is real-time. Client records are current. Booking rules are enforced as written. Oliver uses existing rules and logic.

  • No duplicate client records

    Standalone AI receptionists create duplicate accounts when they can't match a caller. Oliver checks your existing PIMS records first, asks for an alternate number before creating anything new.

  • Connected to the rest of Oliver

    Calls flow into the same platform as your texting, booking, reminders, and payments. One inbox. One dashboard. One team that doesn't have to context-switch between five tools.

    • Outbound calls that do the work for you

    On Call reaches out for health service reminders automatically, answers questions, and gets them scheduled without your staff lifting a finger.

    Triggered by your reminder logic

    When a patient is due or overdue for a service, On Call knows. It uses the same logic as your health service reminders, so the right clients get called at the right time.

    Books the appointment on the call

    It doesn't just remind clients to call back. On Call schedules the appointment during the conversation, while you have their attention.

    Leaves a voicemail if no one answers

    No live pickup, no problem. On Call leaves a clear, professional voicemail and moves to the next patient on the list.

    Zero staff time required

    Your front desk doesn't dial, follow up, or track who responded. On Call handles the full outbound loop automatically.

    Catches patients who fall through the cracks

    Most clinics lose revenue on overdue patients who just never open reminders. On Call works through that list every day without being asked.

    Runs alongside your existing workflows

    On Call layers into what you already have in Oliver. No new system to learn, no workflow to rebuild.

    Free your staff from the phone.

    Routine calls, after-hours questions, appointment scheduling. Oliver's got it.

    See more
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